Crisler Guide for Guests with a Disability
Updated for 2024-25 season
The University of Michigan has established these policies and procedures in an effort to ensure that our guests with a disability enjoy their game day experience at Crisler Center. If you have any questions about these policies and procedures, please see the nearest Event Team Member. Also, if you have any post-game day input, please email us at guestservices@umich.edu.
Parking
Men's Basketball Only: Convenience parking will be located on the football stadium concourse and will be accessed through Gate 9 of Michigan Stadium (along Keech Ave.). Guests parking inside the stadium concourse can enter through the Southwest entrance of Crisler Center. Only persons with a convenience parking permit OR $20Â AND a state-issued disability placard will be allowed to access this parking lot.
Women's Basketball/Gymnastics: Parking is available for patrons with a disability outside the Northeast entrance of Crisler Center on a first-come, first-served basis. It can be accessed from Green Street and Stadium Boulevard.
Gates
The Southwest and Northeast entrances of Crisler Center are ADA accessible.
Elevator
The Crisler Center elevator in the Northeast entrance may be used by guests with accessibility need to access the different areas of the arena. Please see the Arena Map for the location of the elevator.
Accessible Routes
The Crisler Center concourse is fully accessible. If guests need assistance to/from different areas please contact the nearest Event Team Member for help.
Will Call
The Public Will Call ticket window is located at the Northeast entrance of Crisler Center. Guests parking inside the stadium concourse can use the accessible path on the south side of Crisler Center to get to Will Call, located in the Northeast entrance.
Restrooms
All restrooms inside Crisler Center are accessible. Court level restrooms are available in the North & Blavin Tunnels. Please see an Event Team Member at the entrance of the tunnel for access.
Ticketing/Seating
The University of Michigan strives to create an accessible and inclusive experience for individuals with disabilities consistent with applicable federal and state laws. The following ticketing/seating policies and procedures are in effect to assist individuals with disabilities:
- Wheelchair users -- Persons using wheelchairs and their companion(s) will be permitted, subject to availability, to purchase adjacent seats in a manner which affords them full and equal accessibility.
 - Season Tickets -- Season ticket sales for current wheelchair users and their companion(s) can be renewed in the same manner as guests without disabilities, except as noted in this policy. Guests using wheelchairs and their companion(s) shall be afforded a choice of seating locations from among the available wheelchair locations.
 - Single Game Tickets -- Subject to availability of accessible seating, the University will offer for sale single game tickets for wheelchair accessible seats and associated companion seats.
 - Exchanges -- Patrons needing wheelchair accessible seating (whether the tickets were purchased from the ticket office or otherwise acquired) are required to provide their tickets for exchange to the Athletics Ticket Office as soon as possible before the game to ensure wheelchair accessible seats with a companion seat, based on availability. For more information please contact the Athletics Ticket Office at (734) 764-0247. Patrons may also exchange tickets for available wheelchair accessible seats at Crisler Center (Northeast or Southwest Entrance) on game day beginning 60 minutes prior to the game. Subject to availability, the Athletics Ticket Office will provide wheelchair accessible tickets in a comparable location to the original tickets. Ticket exchanges are handled on a first-come, first-served basis.
Likewise, a person who wishes to transfer wheelchair accessible tickets to a non-wheelchair accessible designated seat must provide their tickets to the Athletics Ticket Office as soon as possible prior to the game to exchange their tickets for comparable seating that is not designated as wheelchair-accessible. Subject to availability, the Athletic Ticket Office will provide such tickets in a comparable location to the original tickets. Ticket exchanges are handled on a first-come, first-served basis.
 - Seats Reserved Exclusively for Individuals with Disabilities -- Accessible reserved season and individual tickets will only be sold (or exchanged) to individuals with accessible seating needs and/or those purchasing or exchanging accessible companion tickets. Persons who purchase season tickets in the accessible and companion seating will be subject to verification of the need for the accessible seating location.
ADA Coordinator
The University of Michigan welcomes your comments and concerns regarding the accessibility of our campus. Please submit feedback directly to the ADA Coordinator by emailing adacoordinator@umich.edu. Concerns of disability discrimination or harassment may be submitted to the Equity Civil Rights and Title IX Office (ECRT) using the reporting form.
