Crisler Center Information Guide
Updated for 2024-25 season
Bag Policy
All bags (including purses and fanny packs) are prohibited from being carried into Crisler Center. Fans are encouraged to bring ONLY necessary items to games at Crisler Center. All subjects and items are subject to search. Please email guestservices@umich.edu with specific questions.
Exceptions for guests with medical or childcare needs (e.g., medical prescriptions, diapers for a baby, etc.) will be addressed individually at the entrances. Guests with medical or childcare needs may expedite their entry at the entrances by requesting approval of their necessary item(s) ahead of time using our Special Permission Form. Requests will be reviewed and approved or denied by 3 p.m. the day before each home game. Approved items will be searched and tagged at the solutions table at each gate on game day.Â
Automated Teller Machines
Automated teller machines are located in the Northeast Concourse by the M Den and in the Southwest Concourse across from M Den.
Baby Changing Areas
Changing tables are located in all restrooms of Crisler Center.
Cameras and Video Equipment
Single-frame flash photography is allowed. All forms of video and motion-picture cameras are strictly prohibited. Guests are also forbidden to use lighting or camera support pods at Crisler Center. Still cameras with a lens longer than 6 inches are prohibited.
Concessions
Full service concession stands are available around the Crisler Center concourse. Concession services are managed by Sodexo Live. All transactions at concession stands in Crisler Center are cashless and contactless in an effort to contribute to a safer game day environment and improve the fan experience by increasing the speed of service and decreasing wait times. Purchases can be made with debit or credit cards or mobile payment services such as Google Pay and Apple Pay. Locations can be found on the concession map.
University of Michigan Credit Union Block M or Winged Helmet Debit Card holders receive 10% off Souvenir Sodas at Crisler Center. Patron must pay with card at time of transaction. Offer does not work at autonomous check-out locations. Want to learn more on how to receive this discount? Visit https://www.umcu.org/michigan-debit-card.
Concessions: Alcohol Regulations & Sales
» Alcohol sales will be regulated beginning one hour before the announced start time until the 10-minute mark of the second half for men’s basketball games and the start of the 4th quarter for women’s basketball games, at which time sales will discontinue. Cutoff times for other events at Crisler Center will be approximately 30 minutes remaining in the event.
» All patrons will be required to show ID at every purchase. There's a limit of two alcoholic beverages per transaction. If an individual is already in possession of one beverage, they will only be permitted to purchase one additional beverage.
» Alcoholic beverages will be sold at fixed locations throughout the center.
» Alcohol is not permitted to leave Crisler.
» Fans are encouraged to recycle their beverage cans.
Exit/Re-Entry
Guests are not permitted to leave Crisler Center and return on the same ticket. Re-admittance to Crisler Center will be allowed only in the case of an emergency. Those needing to exit Crisler Center for this purpose must see the Supervisor of Ticket Scanner prior to exiting.
Fan Conduct
Michigan Athletics is committed to providing a fun, respectful, and inclusive environment for all fans, student-athletes, faculty, and staff. Participants and guests should not be subjected to harassment or intimidation or any other kind of disruptive behavior while attending Michigan Athletic Department events. Any fan who engages in disruptive behaviors -- including but not limited to appearing inebriated; entering the field of play or throwing objects in the stands or onto the field; harassing or intimidating others; or directing profane, insulting, abusive or highly critical language at another person (such as racist, sexist, homophobic, transphobic or demeaning slurs) -- will be removed from the event and may face arrest and prosecution in accordance with local, state, and federal laws.
A fan's season tickets may be subject to termination if their behavior or that of the person(s) holding their ticket(s) is found to violate this code of conduct. Any fan behavior that directly or indirectly interferes with the enjoyment of the game by others or conduct of the event will be promptly addressed and may result in revocation of the ticket license and removal from the venue.
If someone is interfering with your enjoyment of the game or event, please contact an Event Team Member for assistance.
First-Aid
Emergency medical technicians, doctors and ambulances are at Crisler Center during all games. Should you require medical assistance, please see a Crisler Center Event Team Member or go to the First Aid Station, located on the Northeast Concourse at the top of the stairs. In addition, medical personnel are also located throughout the arena seating areas and are available for assistance.
Gate Openings
We highly recommend getting inside the arena gates in plenty of time to enjoy pregame festivities and avoid typical congestion near tipoff. Showing up early and becoming familiar with your surroundings will be the best way to make your game day experience a great one. Crisler Center gates open 60 minutes prior to tipoff. Please use the following entrances for your game day admission:
| Entrance | Access |
| Southwest (SW) | General Admission, Player Guest Will Call, Ticket Sales, Accessible Entrance, Visiting Team Will Call |
| Maize Rage (NW) | Student Entrance Only |
| Northeast (NE) | General Admission, Ticket Sales, Accessible Entrance, Public Will Call, High School Coaches and Recruits Will Call |
Gender Inclusive Restrooms
Gender inclusive restroom locations are indicated on the arena map. These restrooms are single-occupant restrooms and anyone (regardless of gender, sex, gender identity, familial status, etc.) may use them for their intended purpose or other appropriate purpose (such as needing a private space for personal reasons for a very limited amount of time). Misuse of these facilities (for example, smoking, engaging in sexual activity, etc.) is prohibited.
Lactation Room
The lactation room at Crisler Center is located on the west concourse outside of Section 124. This private room is open to moms and babies that can be used for nursing or pumping. The room features a comfortable chair, a sink, changing table, and power outlets for electric pumps. It is monitored by Event Team Members to ensure its proper use. For further questions regarding the lactation room or permissible items to be brought into Crisler Center, please email guestservices@umich.edu.
Lost Children
Lost children should be taken to the nearest police officer or to a Crisler Center Event Team Member.
Lost and Found
Found articles should be taken to the Guest Services desk on the Northeast Concourse. Persons who have lost articles can inquire at the Guests Services desk or email guestservices@umich.edu to inquire about their belongings.
M Den
Souvenirs may be purchased at the M Den shops located at the northeast and southwest corners of the Crisler Center concourse.
Media Entrance/Will Call
The designated entry point for media and media will call is located at the North Service Entrance of Crisler Center.
Mobile Tickets and Admission
Center gates will be open 60 minutes prior to tipoff. Tickets cannot be refunded or replaced if lost, stolen, or destroyed. Children of all ages must have tickets for admission. Michigan Athletics is implementing mobile tickets to make your ticketing experience even more simple, safe, and secure. Fans will be receiving tickets in a tap to enter or digital QR code format to display on your mobile phone rather than a physical ticket or print at home.
• Michigan Mobile Ticketing Information
Parking
• Men's Basketball Game Day Parking Information
• Crisler Center Parking (Events Other Than Men's Basketball)
Programs
Official souvenir yearbooks will be available for Michigan Basketball this season.
Safety at Crisler Center
For emergency procedures, instructions for maintaining a safe environment at Crisler Center, and lists of permitted and prohibited items, visit the Safety at Crisler Center page.
Telephones
Guests needing to make a phone call may do so at the Guest Services desk located on the Northeast Concourse.
Tobacco Policy
Effective November 17, 2022, the University of Michigan is a tobacco-free campus. Tobacco use is prohibited in all University buildings, facilities, and grounds. It is the responsibility of all fans to observe this regulation while attending events on the Stephen M. Ross Athletic Campus. Prohibited tobacco products include lighted cigar, cigarette, pipe, or other lighted smoking devices and electronic nicotine delivery systems (including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes, e-cigars, e-pipes, and other battery-powered devices used to smoke or vape). In addition, non-combustible tobacco products such as chew, snuff, snus, and hookah are also not allowed.
Will Call: Public and High School Coaches and Recruits
Located in the Northeast Entrance of Crisler Center and opens 60 minutes prior to tipoff.
Will Call: Michigan Player and Visiting Team
Located in the Southwest Entrance of Crisler Center and opens 60 minutes prior to tipoff.
